Policies
Privacy Policy
Bramblebrook collects only what is needed to review inquiries, plan animal care safely and maintain service records.
What we collect
Contact information, animal profiles and care instructions, veterinary and emergency contacts, relevant records, inquiry history and payment records held by our payment processor when payment is later requested.
How we use it
To review requests, plan and deliver services safely, communicate about care, process approved payments and keep records of visits and incidents.
What we never do
We do not sell your information. We do not publish your address, your dog's medical details or your household notes. Public pages never display customer addresses, private pet details, medication information or internal notes.
Payments
Card details are handled by our payment processor. Bramblebrook never stores card numbers.
Website analytics
We use Google Analytics 4 to understand visits and actions such as care-request clicks, form starts, successful inquiry submissions and telephone-link clicks. Our analytics events contain page paths and action names, not the names, email addresses, telephone numbers, pet-care details or access instructions entered in our forms. Google may process browser, device and network information and use analytics cookies. You can restrict cookies through your browser settings. Google's privacy policy is available at https://policies.google.com/privacy.
Your control
You may request access, correction or deletion of eligible personal records through Bramblebrook's private contact form or by telephone.
Contact
Questions about privacy may be submitted through Bramblebrook's private contact form or by telephone at (801) 810-8152.